Account & Data Deletion Policy

This Policy explains how delivery partners can request deletion of their Kamakshi Fresh Delivery Partner account and related personal data, and what happens after a request is made.

This page is provided to meet Google Play and user transparency requirements for account deletion.

This Policy covers accounts used in the Kamakshi Fresh Delivery Partner App (com.foxwelai.kfdelpartnerapp), including permanent partners and temporary / cover rider accounts created by Kamakshi Fresh.

Option A — Email request (primary)

Send an email to: privacy@kamakshifresh.com
(CC optional: delivery@kamakshifresh.com)

Use subject line: Account Deletion Request – Delivery Partner App

Include:

• Full name
• Registered email address used to sign in
• Registered phone number (if used for OTP login)
• City / store or route name (if known)
• A clear statement that you want your Delivery Partner account and personal data deleted

Option B — Through your store / operations contact

You may also ask your Kamakshi Fresh store or dispatcher to submit a deletion request on your behalf. We will still verify identity before deleting.

We may ask for reasonable verification (e.g. confirming the registered email/phone) before processing the request.

After verification, we delete or irreversibly anonymize personal data associated with your partner account, including where applicable:

• Account profile details (name, email, phone)
• Login credentials and authentication tokens
• Device push notification tokens linked to your account
• App session / “remember me” preferences on our systems

Local data on your phone (cached session tokens, remembered email) is cleared when you uninstall the App or sign out; you should uninstall the App after deletion is completed.

We may retain limited information when required for legitimate business or legal reasons, for example:

• Delivery / fulfillment records needed for accounting, audits, or dispute resolution
• Records required by tax, labor, or other applicable law
• Security logs needed to investigate fraud or abuse

Where retention is required, we keep only what is necessary and for no longer than needed. Retained delivery history may be stored without your active login account (e.g. anonymized or limited operational records).

• Data belonging to hotels or customers that is not your personal account data
• Business records owned by Kamakshi Fresh that are not solely your personal profile
• Information already shared with third parties under separate lawful processing (we will stop active processing tied to your account where feasible)

We aim to:

• Acknowledge your request within 7 business days
• Complete deletion (or confirm lawful retention exceptions) within 30 days of verification

If more time is needed (e.g. identity verification or legal review), we will notify you.

Temporary cover rider accounts may already expire automatically. Even if an account has expired or been deactivated, you may still request deletion of remaining personal data using the process above.

Once deletion is complete:

• You will no longer be able to sign in to the Delivery Partner App with that account
• Push notifications to that account will stop
• A new account can only be created if Kamakshi Fresh re-invites / re-registers you as a partner

• Privacy / deletion requests: privacy@kamakshifresh.com
• Partner operations support: delivery@kamakshifresh.com
• Website: kamakshifresh.com