Privacy Policy

Kamakshi Fresh (“we”, “us”, “our”) operates the Kamakshi Fresh Delivery Partner mobile application (the “App”) for delivery partners who fulfill hotel and customer orders on behalf of Kamakshi Fresh.

This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices available to you. By using the App, you agree to this Policy.

This Policy applies to delivery partners, riders, and temporary cover riders who sign in to the App. It does not replace the privacy practices of hotels, customers, or other Kamakshi Fresh products unless stated otherwise.

A. Account and identity information

• Name
• Email address
• Phone number
• Login credentials (password is stored securely in hashed form on our servers; we do not store plain-text passwords in the App)
• Role / partner status (e.g. delivery partner, temporary account, account expiry where applicable)

B. Authentication and session data

• Access and refresh tokens
• Device session information needed to keep you signed in
• Optional “remember email” preference stored on your device

C. Location information

With your permission, we collect precise GPS location while you use delivery features, including to:

• Show maps and navigation to drop locations
• Verify that you are near a delivery location before marking a stop as delivered

You can revoke location permission in your device settings. Some features may not work without location access.

D. Delivery and operational data

• Assigned routes and stops
• Order / fulfillment status (e.g. dispatched, on the road, delivered)
• Hotel or drop addresses and related delivery notes provided for the job
• Call actions you initiate to contact a hotel or customer using numbers provided for that delivery

E. Notifications

With your permission, we collect a push notification token (via Firebase Cloud Messaging) so we can send:

• New assignment alerts
• Delivery-related updates
• Operational messages from Kamakshi Fresh

F. Device and technical information

• Device type, OS version, and App version
• Basic diagnostic / crash-related technical logs where needed to keep the App reliable
• IP address and standard server logs when you connect to our API

G. Information we do not intentionally collect through the App

• We do not request access to your contacts list, photos, camera, or microphone for core delivery partner features.
• We do not sell your personal information.

We use the information above to:

• Create and manage your partner account
• Authenticate you and secure your session
• Assign, display, and update delivery tasks
• Support navigation and delivery confirmation
• Send push notifications related to your work
• Communicate with you about account status, shifts, or support
• Improve App reliability, security, and performance
• Comply with legal obligations and prevent fraud or misuse

Where required by law, we process data based on:

• Performance of a contract (providing the partner App and delivery tools)
• Legitimate interests (security, operations, fraud prevention)
• Consent (e.g. location and notifications, where required)
• Legal obligation

We may share information with:

• Kamakshi Fresh operations / store teams who manage routes and partner accounts
• Service providers who help us run the App (e.g. cloud hosting, Firebase for push notifications, Google Maps for maps and navigation) under appropriate agreements
• Authorities when required by law or to protect rights, safety, or security

We do not sell personal data to third parties for advertising. Third-party services (such as Google Maps and Firebase) process limited data under their own terms and privacy policies when those features are used.

We retain account and operational data for as long as your partner relationship is active and as needed for:

• Delivery records and business operations
• Security, dispute resolution, and legal compliance

When an account is deleted or deactivated, we delete or anonymize personal data as described in our Account & Data Deletion Policy, except where retention is required by law.

We use reasonable technical and organizational measures to protect your information, including encrypted transport (HTTPS), authenticated API access, and restricted internal access. No method of transmission or storage is 100% secure.

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your account and related personal data
• Withdraw consent for location or notifications via device settings
• Log out and clear local session data on your device

To exercise these rights, contact us at privacy@kamakshifresh.com or follow the deletion process in our Deletion Policy.

The App is intended for adult delivery partners authorized by Kamakshi Fresh. It is not directed to children under 13 (or the minimum age required in your jurisdiction).

Your information may be processed on servers or by service providers located outside your country. Where required, we take steps to protect such transfers.

We may update this Policy from time to time. The “Last updated” date will change when we do. Continued use of the App after updates means you accept the revised Policy, unless applicable law requires additional consent.

For privacy questions or requests:

• Email: privacy@kamakshifresh.com
• Operations / partner support: delivery@kamakshifresh.com
• Postal address: Kamakshi Fresh, Magadi Road, Bangalore, Karnataka, India